PoolinEOC05 Embroidery Machine 100x235 mm Embroidery Area, Computerized 18cm LCD Touchscreen, Letter Embroidery & Combination Embroidery with Thread Stabilizer Prewound Bobbins

I couldn't be happier with my Poolin EOC05 embroidery machine! As someone who is relatively new to embroidery, I was a bit nervous about setting everything up and getting started — but this machine made the process surprisingly smooth. The touchscreen interface is intuitive, and the stitching is incredibly precise. It handles a wide variety of designs with ease and gives a very professional finish every time.What truly sets Poolin apart, though, is their exceptional customer support. The experts are genuinely knowledgeable and go out of their way to help. Whether I had a question about threading, adjusting tension, or troubleshooting a small hiccup, they were quick to respond and super friendly. It never felt like I was left on my own — and that made all the difference.If you're on the fence about buying the EOC05, go for it. You’re not just getting a high-quality embroidery machine, you're also getting a supportive team behind it. Highly recommend!

From getting my Machine I was able to contact customer service and got lots of advice from them.It comes with everything you need to get started. Found it easy to do my first project with one of built in designs. Very happy with this machine.

This little machine has put up with me swearing at it and blaming it for my own mistakes. Honestly though I Love her I am still learning but you get so much help and guidance you learn fast. There is also a great little community on you tube too.She’s no louder than a normal sewing machine weight is just a little more than my sewing machine. Excellent value for money. Remember practice makes perfect. Fits on my sewing table.

The Poolin embroidery machine is a great piece of equipment — surprisingly easy to use once you get the hang of it. While it does require some basic knowledge of embroidery (like using stabilizers on both the front and back of the fabric), it’s well worth the learning curve. With the right setup and materials, it delivers clean, professional results.What really makes the experience exceptional is the customer service. The team is incredibly helpful, friendly, and quick to respond — all communication is done through WhatsApp, which is super convenient. If you're ever stuck, just reach out! They’ll send you step-by-step guidance, instructional videos, and personalized tips. As long as you follow their advice and use the recommended techniques, you’ll be up and running in no time.Highly recommended — especially if you want solid support behind your purchase.

Great product once you come to terms with it but Kevin on their customer support Facebook has been amazing! A few crys, tears and nearly sending it back twice with his help and the group I can now see a light at the end of the tunnel. It’s hard but once you get to know it, it’s fantastic!

Great machine, so much fun and great service by Poolin

After a successful start have come to a halt. Machine no longer operates. Have tried all recommends to no avail. Regrettable must return this machine.

Loving my ECO05 machine. Christmas gift from hubby. What a lot for the money. In the box is so much, even a box of threads to get you started. Lots of tools as standard and includes a 3 spool stand. 2 hoops and a memory stick to transfer designs to the machine also included. Even an aftersales team to help learn the machine included. I am impressed and would have paid extra for this. Machine so far hasnt been pushed as I am learning. Just moved from using one colour only to multiple colours. Very impressed so far with the quality if the embroidery. Machine is pretty easy to get started. Noise level is suprisingly low, not much louder than a sewing machine. Learning as I go I am one very happy customer. Dont forget to join facebook group for poolin lots of helpfull people there including technical people from poolin to help out. Thank you Poolin.